Deputy Manager – Collections

About the role:

We are seeking a highly motivated and detail-oriented individual to join our team as a Collection Operations-MIS Specialist. The MIS Executive is responsible for managing and implementing the organization’s Management Information System (MIS) to ensure accurate and timely data collection, processing, analysis, and reporting. The role involves collaborating with various departments to understand their information needs and providing efficient solutions to support decision-making processes.

Some high level things you would own but not limited to:

1. Develop and maintain a robust database system to store and organize data efficiently.
2. Ensure the accuracy and integrity of data through regular audits and validations.
3. Coordinate with different departments to collect relevant data.
4. Accurately input and update data in the MIS database.
5. Analyze large datasets to identify trends, patterns, and insights.
6. Generate reports and dashboards to communicate key performance indicators (KPIs) to management.
7. Identify opportunities for system improvements and automation.
8. Collaborate with IT and other relevant departments to implement system upgrades.
9. Generate routine and ad-hoc reports as per management requirements.
10. Ensure timely and accurate distribution of reports to relevant stakeholders.
11. Document data sources, methodologies, and procedures for future reference.
12. Create and maintain user manuals for MIS applications.
13. Ensure compliance with data protection regulations and internal security protocols.
14. Implement measures to safeguard sensitive information.
15. Stay updated on industry best practices and technology trends. Propose and implement improvements to enhance the efficiency and effectiveness of the MIS.

Qualifications:

1. Bachelor’s degree in Business Administration, Finance, or a related field.
2. Proven experience in collection operations, with a focus on process compliance and internal audit.
3. Strong understanding of collection industry regulations and best practices.
4. Excellent organizational and time management skills.
5. Ability to analyze data and draw meaningful insights to drive decision-making.
6. Effective communication and interpersonal skills.
7. Experience in vendor management and contract negotiation is a plus.
8. Customer service-oriented mindset.