About the Role

At Lendingkart we are scouting for an Executive – Existing Customer Team. Their primary responsibility is to oversee and manage the sales activities of the organization.

Some high level things you would own but not limited to:

• Primary & key responsibility is to negotiate the terms and conditions of the loan details shared with the customers (ROI, Charges etc)

• Outbound calling of about 200 -250 calls per day to the interested customers

• To ensure conversion of the loan applications at the highest rates possible.

• Ensure loans are processed as per established company procedures and policies

• Process, close, present, service and record loan related notes and disbursements etc.

• Explaining product benefits to customer and informed him in detail all benefits and convince for loan processing

What you would possess already:

• Required Education: Any Graduation
• Preferred Education: B.Com/M.Com/MBA
• Required Language: HINDI and ENGLISH
• Preferred Language : Kannada, Telugu, Malayalam
• Good knowledge of sales and Cross selling of multiple products.
• Strong communication and negotiation skills
• Minimum 6 months experience in Outbound calling (Voice process).
• Knowledge of Secured & Unsecured loan processing.

About the Role

At Lendingkart we are scouting for an Executive – Existing Customer Team. Their primary responsibility is to oversee and manage the sales activities of the organization.

Some high level things you would own but not limited to:

• Primary & key responsibility is to negotiate the terms and conditions of the loan details shared with the customers (ROI, Charges etc)

• Outbound calling of about 200 -250 calls per day to the interested customers

• To ensure conversion of the loan applications at the highest rates possible.

• Ensure loans are processed as per established company procedures and policies

• Process, close, present, service and record loan related notes and disbursements etc.

• Explaining product benefits to customer and informed him in detail all benefits and convince for loan processing.

What you would possess already:

• Required Education: Any Graduation

• Preferred Education: B.Com/M.Com/MBA

• Required Language: HINDI and ENGLISH

• Good knowledge of sales and Cross selling of multiple products.

• Strong communication and negotiation skills

• Minimum 6 months experience in Outbound calling (Voice process).

• Knowledge of Secured & Unsecured loan processing.

Key Responsibilities:

• Team Leadership: Supervise, mentor, and train a team of fraud analysts and investigators. Set clear goals and objectives for the team and monitor their performance. Foster a collaborative and supportive work environment to ensure effective teamwork.

• Fraud Prevention Strategy:  Develop, execute and implement comprehensive fraud prevention strategies and initiatives. Stay updated on emerging fraud trends, technologies, and methodologies to adapt strategies accordingly. Assess adoption of Best Practices used in the Industry through Peer Networking. Conduct regular assessments of existing fraud prevention measures and make recommendations for improvement.

• Detection and Investigation: Oversee the investigation of suspected fraudulent activities, including reviewing transactional data, conducting interviews, and gathering evidence. Analyze patterns and trends in fraudulent activities to identify potential risks and vulnerabilities. Highlight Lapses and suggest mitigates to prevent them in future. Coordinate with law enforcement agencies and legal counsel as necessary during investigations to help in conclusive closure of Identified Fraud cases and assist in Recovery.

• Risk Assessment and Mitigation: Conduct risk assessments to identify potential areas of vulnerability to fraud. Implement controls and measures to mitigate fraud risks, including enhancing authentication processes and monitoring systems. Collaborate with internal audit and compliance teams to ensure alignment with regulatory requirements and industry best practices.

• Policy and Procedure Development: Formulate fraud prevention policies, procedures, and protocols. Communicate and enforce fraud prevention policies across the organization. Provide training and awareness programs to educate employees on fraud risks and prevention strategies. Drive a culture of Zero Tolerance across the Organization through strict enforcement of Fraud Prevention Policy and Processes.

• Reporting and Documentation: Prepare regular reports on fraud incidents, investigations, and outcomes for senior management and relevant stakeholders. Maintain accurate records of fraud incidents, investigations, and resolutions in accordance with regulatory requirements and company policies.